Frequently Asked Questions

  • The Platinum Trio creates developmentally appropriate resources to help families and professionals support children through difficult experiences, including serious illness, dying, death, grief, and other challenging conversations.

    Founded by Ashley Ochs, MA, CCLS, GC-C, The Platinum Trio is grounded in Child Life practice, grief support, and a commitment to honest, gentle communication with children.

  • Ashley Ochs, MA, CCLS, GC-C, has been a Certified Child Life Specialist since 2008 and a Certified Grief Counselor since 2018. She earned a Bachelor of Science in Child Development with a minor in Spanish and a Master of Arts in Psychology.

    Her resources are informed by more than 18 years of professional experience supporting children and families through serious illness, medical experiences, dying, death, grief, and other difficult situations.

  • The resources are created for families as well as professionals who support children, including Child Life Specialists, healthcare professionals, palliative care and hospice teams, social workers, chaplains, educators, and others navigating difficult conversations with children.

    Each resource identifies its intended purpose so you can determine whether it is appropriate for the child, family, or situation you are supporting.

  • Some of The Platinum Trio’s children’s resources are designed to be interactive, allowing children to color, draw, write, and respond to prompts while an adult guides the conversation.

    These activities can help children express their thoughts and feelings, ask questions, and show what they currently understand. The goal is not simply to give children information, but to create opportunities for honest, developmentally appropriate conversation.

  • Developmental appropriateness depends on the individual child, their experiences, level of understanding, and the resource being used.

    Resources intended for children include age and usage guidance when applicable. They are designed to be used with the support of a trusted adult who can adjust the conversation to the child’s developmental level, questions, and needs.

  • The Platinum Trio offers both physical and digital resources.

    Product descriptions identify whether an item will be shipped, accessed online, or delivered digitally. Child Life Exam Preparation is an online resource, while printed resources are identified as physical products on their individual product pages.

  • Yes. Bulk purchasing options are available for select physical resources and may be helpful for hospitals, palliative care programs, hospice organizations, Child Life programs, and other professional teams.

    Available quantity options are listed on the product page. For larger orders or questions about organizational purchasing, please use the Contact page.

  • The Child Life Exam Preparation is a comprehensive, growing question bank developed from the current Recommended References identified by ACLP for preparation for the Child Life Certification Exam.

    Rather than reviewing only selected topics, questions are being developed systematically book by book, chapter by chapter, and page by page across the ACLP recommended publications and resources. The goal is to provide thorough exposure to the concepts, knowledge, and application of Child Life practice represented throughout those references.

    Questions include both knowledge-based and application-style items, with immediate feedback, detailed rationales, progress saving, missed-question review, and unlimited attempts. Because the question bank continues to expand as additional references are reviewed, the total number of questions will continue to grow.

    This resource is independently developed and is not affiliated with or endorsed by ACLP or CLCC. It does not reproduce official certification exam questions or guarantee a passing score.

  • Child Life Exam Preparation includes ongoing, self-paced access. You may return to the resource, review your progress, and revisit practice questions as often as needed.

    Your progress is automatically saved so you can leave and return without having to complete everything in one session.

  • No. Child Life Exam Preparation is an independently developed study resource and is not affiliated with or endorsed by the Association of Child Life Professionals (ACLP) or the Child Life Certification Commission (CLCC).

    The practice questions are developed through systematic review of the current ACLP Recommended References, with content reviewed book by book, chapter by chapter, and page by page.

    The practice questions are not official certification examination questions, and use of this resource does not guarantee exam eligibility, certification, or a passing score.

  • Visit the Free Resources page and enter your email address to receive immediate access to the Free Resource Library.

    The library includes developmentally appropriate tools and guidance for supporting children through serious illness, dying, death, grief, and other difficult experiences. New resources may be added as they become available.

  • Yes. The resources are designed to support both families and professionals working with children.

    Purchasing or accessing a resource does not automatically grant permission to reproduce, distribute, modify, or resell it. Please review the Professional License and Digital Resource Terms for information about permitted professional use and reproduction.j

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