• Orders are processed within 2–4 business days.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive a confirmation email once your order has shipped.

Digital products are delivered instantly and do not require shipping.

Media Mail (Books Only)

• Estimated delivery: 3–8 business days

• Available for books and printed worksheets only

• Orders containing non-book items will ship via standard shipping instead

Standard Shipping (First Class or Priority Mail)

• Estimated delivery: 3–5 business days

• Used for mixed orders or items not eligible for Media Mail

Priority Shipping

• Estimated delivery: 2–3 business days

• Includes tracking and insurance

At this time, The Platinum Trio does not offer international shipping.

(If offered, customers are responsible for customs fees, duties, or taxes.)

• Digital downloads (PDFs, worksheets, professional toolkits) are delivered immediately after purchase.

• If you do not receive your download:

  1. Check your spam or junk folder

  2. Confirm the email used at checkout

  3. Contact us at [email protected]

Shipping costs are calculated at checkout based on:

• Order weight

• Shipping destination

• Selected shipping method

Orders may qualify for free shipping promotions or flat-rate shipping.

All physical orders include tracking information sent via email once shipped.

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the delivery date at [email protected] with your order number and photos (if applicable).